Refund Policy

Services are provided in accordance with EU law.

How to Request a Refund for Your Skinjuke Purchase?

If you're unhappy with a recent purchase from Skinjuke, here's how you can request a refund. Below, you'll find comprehensive information on eligible items for refund, the timeframe within which refunds can be requested, and the steps to initiate the refund process.

Consumer Protection

If you reside in the European Union, you may cancel your order within fourteen days of purchase under the Consumer Protection (Distance Selling) 2000 regulation. To cancel within this period, please contact us in writing. Please note that during this period, you are not permitted to download or use the product, and we reserve the right to decline refunds in cases of non-compliance.

Sale Adjustment

If a product you recently purchased goes on sale, you can return it for a full refund and repurchase it at the sale price, following our guidelines. This practice is not considered abuse of our refund policy. However, continued abuse of the policy may result in denied refund requests. Our policy aims to ensure your shopping confidence, knowing your funds are directed towards games you genuinely wish to purchase and play.

Refund Timing

You have up to 7 days from the date of purchase to request a refund for products and games. Refunds are not available for items designated as “non-refundable,”
 

Eligible Refunds

Most items purchased through Skinjuke can usually be refunded, except for those marked as “non-refundable,” such as items containing skins, virtual currency, or other consumables. Additionally, purchases made outside of our website are not eligible for refunds. In-app or downloadable content from Skinjuke can also be refunded, provided it hasn't been used, altered, or transferred.

Refund Processing

Refunds are typically processed using the original payment method. In some cases, an alternative method may be considered. The processing time for refunds varies depending on the payment method used.

Contact us

Please contact our support team at support@skinjuke.com.